GLOVALEX America Inc.

What is "GBS"?

"GBS" (GloCal Business Solution) makes it possible to expand your business, whether online or off, into overseas markets in any countries where English, Japanese, Chinese, or Spanish is spoken. Taking your needs and local market and legal conditions into careful consideration, we will custom design a flexible solution package to support any and all necessary overseas business processes, from planning and design to full-time operations.

Much more than mere outsourcing, we will take on everything from the technical side of web development and management to the creative content marketing strategies and even logistics and inventory control. All that you have to do is tell us what to sell and where to sell it.

GBS Structure

Not Only E-Commerce

While we specialize in driving web-based E-commerce initiatives around the world, we can also assist in building up your traditional retail presence.

Regions Available

• USA
• Japan
• Taiwan
• China
• Greater China

# GBS is currently offered throughout various regions in Asia as well as select nations in Middle and South America. Please contact us for details.

Business Translation	GBS Business Translation, distinct from mere machine translation, is provided by professional translators specializing in American and UK English, Spanish, French, German, Chinese (Traditional and Simplified) as well all other major languages. We routinely handle business, product, and service informational documents and marketing material in industries ranging from medical and information technology to finance and law. Because all of our translators and checkers are certified native speakers of each language, we are capable of providing a natural translation that delivers the message clearly and appropriately.
Application Development	Through our GBS Application Development Solution, we respond to requests for application design, development, and implementation, from mobile apps to business software applications. We make effective business promotion possible by linking application development and implementation processes with other GBS solutions such as Web Development and Business Translation, creating a unified and efficient process that is capable of, for example, running 24/7 and incorporating user feedback.
Web Development	GBS Web Development includes solutions from the design to the coding stage across all mobile and desktop platforms. We make effective business promotion possible by linking web development and implementation processes with other GBS solutions such as App Development and Business Translation, creating a unified and efficient process that is capable of, for example, running 24/7 and incorporating user feedback.
Site Management	GBS Site Management Solution ® is an operation and management solution that focuses on security and quality assurance. Our specialized operational centers run 24 hours a day, year round, and have a proven record of high quality control and reliability by monitoring various kinds of information and services on the Internet and providing analyses and corrective action plans as well as verifying information security and accuracy in order to lead to higher customer satisfaction.
VoC Research & Analysis	One component of our Site Management Solution, GBS VoC (Voice of the Customer) Research & Analysis is a social listening solution that collects and analyzes public opinion and customer feedback found on the Internet to provide relevant market information for product and service improvement, compliance policy creation, and sales and marketing strategy.
NPS	We use GBS NPS ® (Net Promotion Score) as a new metric to measure customer loyalty. One reason for the recent popularity of NPS ® as a metric is the correlation that has been drawn between NPS ® and sales growth. Leading companies in virtually every industry have reported a growth rate twice that of their competitors by making use of NPS ®. This is one feature that makes it different from simple customer satisfaction metrics. Note: NPS ® is a registered trademark of Bain & Co., Fred Liqueld, Satometrics Systems.
Marketing & Sales	Through our GBS Marketing & Sales Solution, we support the best possible market strategies for our clients' products and services to drive steady growth across a variety of industries both on and offline, at all stages of the cycle of planning, implementation, and improvement.
DFO	GBS DFO (Data Feed Optimization) helps to maximize revenue and cut costs by optimizing product data feeds, fully automating the data feed process from product data collection to advertising platform management. Crawling and upload functions keep feed data up to date and make controlling your product data as quick and painless as possible. Depending on the type of business, discrepancies in website and data feed formatting (in particular product images, pricing information, inventory numbers, etc.) can cause minor issues in some cases, but DFO is capable of being utilized in all fields regardless of industry.
Legal & Accounting	Through our connections with law firms and accounting agencies located around the world, all with a wide variety of clients ranging from startups to large corporations, we have the capability to conduct legal investigations, draft contracts and agreements, settle accounts, provide tax-reduction strategies, and much more wherever your business takes you.
Imports and Exports	GBS Imports and Exports Solution covers documentation, packing, shipping, customs clearance, and everything else necessary to safely and expediently move your goods from one country to the next. This solution is closely linked with our legal and other logistical solutions listed below.
Inventory Control	Through GBS Inventory Control Solution, we design and operate inventory control systems to ensure your products are always where they should be, no matter how far from home. More than merely keeping track of products, we do everything we can to prevent potential profit losses due to common problems such as understocking, overstocking, missing products, and quality deterioration.
Order Management	Through GBS Order Management Solution, we design and operate order management systems to ensure your orders are received and make it to the inventory control center without fail. More than merely processing purchases, we do everything we can to prevent potential profit losses due to common problems such as understocking, overstocking, missing products, and quality deterioration.
Fulfillment and Delivery	Through GBS Fulfillment Solution we pack your orders in a way that ensures not only safe proper delivery but smiles on your customers' faces. The details, from packing materials to shipping methods, are based on careful consideration and client consultation.
Customer Support	Across a variety of industries and spheres of knowledge, our highly trained, local (no foreign outsourcing) customer service representatives are capable of professionally dealing with customer comments and concerns from routine questions to technical inquiries. Consistently following the PDCA cycle at all times ensures that we never stop aiming for world-class customer service.
Trade Show Exhibition	GBS Event Management Solution makes it possible for your company to display its products or services at leading trade shows for your industry all around the world, in the convention capital of the world, Las Vegas, or in other major hubs such as Tokyo, Taipei, Shanghai, New York, and Los Angeles. From booth building and management to on-site customer service, let us give your overseas business the extra publicity it needs to succeed.